Citibot - New customer Service Solution for the city of Blair Website

Blair, NE — The City of Blair is proud to announce its partnership with Citibot, a leader in AI-powered communication solutions for local governments, to launch BearBot, a cutting-edge AI-powered customer service solution designed to make city services more accessible than ever. BearBot gives residents seamless, round-the-clock access to city services, helping them quickly find information, submit service requests, and connect directly with city staff. With support for 70+ languages, Blair is also taking an important step toward building a more inclusive and accessible community for all residents.

Residents can access BearBot’s web chat directly from Blair’s website www.blairne.gov by clicking the chat icon in the bottom right corner of their screen. From there, they’ll be greeted by a friendly AI assistant ready to help them navigate city resources and submit requests — 24 hours a day, 7 days a week. If a resident needs further assistance, BearBot can seamlessly escalate requests to city staff for personalized support — ensuring no question goes unanswered.

Based in Charleston, SC, Citibot LLC was founded in 2016 with the mission of making government services accessible to all. Citibot CEO Bratton Riley was inspired by the power of conversational chatbots to help governments become more accessible and accountable.

“Expectations for quality customer service are always rising,” said Riley. “Cities and counties like Blair are leading the way, implementing technology that enhances efficiency and improves access to essential information and services.”

The City of Blair is the first municipality in Nebraska to adopt Citibot’s solution. For more on Blair’s use of Citibot, visit www.blairne.gov.