Missouri Valley Utility Bills Update

The City of Missouri Valley wants to provide an update regarding recent utility bills.

Following the April transition to our new cloud-based utility billing system, the City of Missouri Valley experienced significant software migration issues that affected meter readings and the system's billing estimation feature. As a result, some customers were billed incorrectly.

Over the past several days, City staff have been reviewing accounts individually and applying credits where customers were overbilled. If a credit was applied to your account, it will appear on your current utility bill.

Please remember that this bill covers water usage from approximately May 18 through July 28, so it reflects more than two months of water usage. No late penalties are being assessed at this time while the City of Missouri Valley continues working through these issues. If you receive an automated email regarding late payment or penalties, please disregard it. Those notices are system generated and do not reflect the City's current policy.

If you have questions about your bill, believe it is incorrect, or need to make payment arrangements, please contact City Hall. The City is committed to working with every customer during this process. They know this situation has been frustrating, and sincerely apologize for the inconvenience. City staff has spent countless hours reviewing accounts to ensure they are as accurate as possible, and they

appreciate the patience and understanding the community has shown.

For the complete statement and additional information, please visit the City of Missouri Valley's website.